Warranty & Returns

We take pride in the quality and reliability of every golf cart, part, and accessory we offer. Every golf cart is carefully inspected and tested before delivery to help ensure it meets our quality standards.

If you have questions or concerns about your purchase, please contact us and our team will be happy to assist you.

If your golf cart or order arrives damaged, you experience a delivery issue, or your purchase was shipped by freight, please refer to our Shipping Policy for information regarding delivery damage and freight claims.

For warranty claims, returns, and cancellations, please review the policy below.

Warranty

Most of our golf carts and eligible products are covered by a limited warranty beginning on the date the customer receives the item. The specific warranty period and coverage may vary depending on the golf cart, manufacturer, battery, component, or accessory purchased.

Our warranty covers defects in materials and workmanship that occur under normal use and operating conditions during the applicable warranty period.

Warranty coverage does not apply to damage or issues resulting from:

  • Accidents, collisions, or misuse

  • Improper operation or maintenance

  • Unauthorized modifications or alterations

  • Neglect or failure to follow recommended maintenance

  • Normal wear and tear

  • Damage caused by excessive loads or improper use

  • Use of the golf cart outside its intended application

  • Damage caused by aftermarket modifications or performance upgrades

  • Damage caused by environmental conditions, including flooding, fire, or extreme weather

  • Consumable or wear items unless specifically covered by the applicable warranty

Certain components, including batteries, tires, electronics, chargers, motors, controllers, suspension components, and aftermarket accessories, may have separate warranty terms or may not be covered. Any warranty terms specifically stated on the individual product listing or manufacturer’s warranty will take precedence over this general policy.

For complete golf carts, warranty coverage may also vary according to the manufacturer and model.

If you experience a problem with your golf cart or product during the applicable warranty period, please contact us as soon as possible. We may request photographs, videos, diagnostic information, or an inspection by a qualified technician to determine whether the issue is covered.

If a warranty claim is approved, at our discretion we may:

  • Repair the affected component

  • Provide a replacement component

  • Provide a replacement product of comparable value

  • Provide a refund when a suitable repair or replacement is not available

Warranty coverage does not include labor, installation, diagnostic, transportation, towing, rental, or other incidental costs unless expressly stated in writing.

Any unauthorized repair, modification, disassembly, or alteration of a covered component may void the applicable warranty.

Warranty coverage is generally non-transferable and applies only to the original purchaser unless otherwise stated in writing.

Returns

We want you to be satisfied with your purchase. Eligible products that are returned because the customer changed their mind, ordered the wrong item, or no longer needs the product may qualify for a return within 14 days of delivery, subject to the conditions below.

Approved returns may be subject to a 15% restocking fee to cover inspection, processing, repackaging, inventory, and administrative costs.

Original shipping charges are non-refundable unless the return is the result of an error on our part or another circumstance covered by applicable law.

The customer is responsible for return shipping costs and for ensuring the product is safely packaged and insured during return transportation.

Returned products must be received in the same condition in which they were purchased, including all applicable accessories, documentation, keys, chargers, remotes, and original components.

We reserve the right to refuse or reduce a refund for items that have been damaged, modified, used improperly, or returned incomplete.

Once a return has been approved, the customer will have 14 days to ship the item back to us.

Golf Cart Returns

Because complete golf carts are large, specialized vehicles, returns may be subject to additional requirements and shipping arrangements.

Before purchasing, customers are encouraged to carefully review the golf cart’s specifications, condition, features, accessories, and available photos and descriptions.

Once a golf cart has been delivered, driven, modified, registered, or otherwise used, additional return restrictions may apply.

Customers are responsible for return transportation costs unless the return is due to a verified defect, shipping damage, or an error on our part.

Any golf cart returned must be in the condition in which it was delivered, except where the return is related to a verified warranty or shipping issue.

Items That May Not Qualify for Returns

The following items may be excluded from our standard return policy:

  • Complete golf carts and vehicles, unless specifically approved

  • Custom-built or personalized golf carts

  • Special-order products

  • Electrical and electronic components

  • Batteries and battery-related products

  • Installed or used parts

  • Performance or aftermarket upgrade components

  • Items specifically identified as non-returnable

  • Clearance or final-sale items

  • Products damaged or modified after delivery

  • Items that have been installed, altered, or improperly used

Specific return restrictions stated on an individual product listing will take precedence over this general policy.

Cancellations

Cancellation requests must be submitted before the order has shipped or entered the delivery process.

Once an order has been shipped, cancellation may no longer be available and the order may be subject to our standard return policy.

For custom-built, personalized, or special-order golf carts, cancellation policies may differ because production or customization may begin immediately after the order is placed.

For local pickup orders, cancellation requests must be submitted within the applicable cancellation period communicated at the time of purchase.

Approved cancellations made within the applicable timeframe will not incur a cancellation or restocking fee unless otherwise stated in the product listing.

Important: Warranty & Return Authorization

All warranty claims and returns must be approved by our team before an item is sent back.

Please do not return a golf cart, part, accessory, or other product without first contacting us and receiving a Return Merchandise Authorization (RMA) or other written return approval.

Unauthorized returns may be refused or returned to the customer at their expense.

Our team will provide the appropriate return instructions and shipping information once your warranty or return request has been reviewed and approved.

Need Help?

If you have a question about your golf cart, warranty, or return, our customer service team is here to help.

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