Shipping
Shipping Policy
We are committed to making your golf cart purchase as simple and convenient as possible.
Golf carts, parts, accessories, and other items are shipped using trusted carriers based on the size, weight, destination, and shipping requirements of each order. Smaller items may be shipped through standard parcel services, while golf carts and larger items are typically shipped through specialized freight carriers.
Shipping costs will be calculated based on the item and delivery location. Certain products may qualify for free shipping, while larger or oversized items may require an additional freight shipping fee. Any applicable shipping charges will be clearly displayed during checkout or included in the product listing.
Most orders are processed and prepared for shipment within 1–2 business days after payment has been confirmed. Once your order has shipped, you will receive tracking information by email and, where available, through your customer account.
For golf cart deliveries, the carrier may contact you to arrange a suitable delivery time. Please ensure that someone is available to receive and inspect the shipment.
Shipping Damage
We take great care to package and prepare every order for safe transportation. However, damage can occasionally occur during shipping.
If your package appears damaged upon delivery, please inspect it carefully before accepting the shipment. Take clear photographs of the packaging and the item, including any visible damage.
For damaged packages or golf carts, please notify us within 48 hours of delivery so that we can assist you with the carrier’s claims process.
To process a shipping damage claim, we may require:
Photos of the damaged item
Photos of the exterior packaging
Photos of the shipping label
A detailed description of the damage
Any other information requested by the shipping carrier
Please do not discard the original packaging or shipping materials until your claim has been fully resolved, as the carrier may require them for inspection.
Golf Cart Freight Shipping
Due to their size and weight, complete golf carts are generally shipped using specialized freight transportation.
Before signing for your golf cart, you must carefully inspect the shipment for visible damage. Check the body, roof, seats, wheels, tires, windshield, accessories, and other accessible components.
If you notice any damage:
Minor Damage:
Have the delivery driver document the damage on the delivery receipt before signing. Take photographs of the damage and contact us immediately so we can help determine the appropriate next steps.
Major Damage:
If the golf cart has significant damage that makes it unsafe or unusable, you may need to refuse delivery. The carrier can then return the shipment to us for further evaluation.
Once a freight shipment has been signed for without any damage being documented, it may be significantly more difficult to file a damage claim with the carrier. Customers are responsible for inspecting their golf cart before accepting delivery and documenting any visible damage at the time of delivery.
Local Pickup
Customers may have the option to pick up their golf cart, parts, or accessories directly from our showroom or designated pickup location.
Please bring a valid form of identification and your order confirmation when collecting your purchase.
For golf cart pickups, customers are responsible for providing an appropriate vehicle or trailer capable of safely transporting the golf cart.
Any applicable local taxes will be charged according to the laws governing the pickup location.
If you are unable to collect your order within the specified pickup period, please contact our team to make alternative arrangements.
International Shipping
We currently offer international shipping on select golf carts, parts, and accessories, depending on the destination and shipping requirements.
International orders may be subject to additional shipping charges, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These costs are the responsibility of the customer unless otherwise stated.
International golf cart shipments may require specialized freight transportation and additional documentation. Shipping times can vary depending on the destination, customs clearance, and transportation availability.
Customers are responsible for ensuring that the golf cart or product being purchased complies with applicable import regulations, registration requirements, and local laws in their country.
For international orders, please contact our team before purchasing so we can confirm shipping availability and provide an accurate shipping quote.
Expedited Shipping
Expedited shipping may be available for select golf cart parts, accessories, and smaller items at an additional cost.
Availability and pricing depend on the product, destination, carrier, and requested delivery timeframe. Please contact us before placing your order if you require expedited shipping.
Expedited shipping fees are the responsibility of the customer and may not be refundable in the event of a return.
Please note that expedited shipping does not guarantee delivery by a specific date unless explicitly confirmed by our team or the shipping carrier.
Delivery & Tracking
Once your order has shipped, tracking information will be provided whenever available.
For golf cart deliveries, tracking may show limited updates while the shipment is in transit. The freight carrier may contact you directly to schedule delivery.
Please make sure your contact information and delivery address are accurate when placing your order. Delays or additional charges resulting from incorrect or incomplete delivery information may be the responsibility of the customer.
If you have questions about the status of your shipment, our customer service team is available to assist you.